Your FDE team, amplified
AI-powered customer support that handles documentation Q&A, detects issues from Slack, and escalates with full context — so your team focuses on building, not firefighting.
Trusted by teams at
Less context-gathering, more building
Adela handles the repetitive support work so your FDEs can focus on what matters — solving hard problems and shipping for customers.
Documentation Q&A
Customers ask questions and get instant answers grounded in your product docs — no FDE time required.
Structured Escalation
When issues exceed the agent's capability, your team gets a full context package — summary, classification, reproduction steps, and suggested investigation path.
Slack Issue Detection
Automatically detects issues from customer Slack channels, classifies severity, and creates structured tickets — so your team stops scanning threads.
Resolution Library
Every resolved issue is captured as a reusable procedure. Your team builds institutional memory that compounds across accounts.
Account Health
See which customers need attention at a glance — open escalations, resolution times, and issue trends across your entire portfolio.
Tenant Isolation
Enterprise-grade data separation. Each customer only sees their own data. Your team manages everything from one dashboard.
Set up in minutes, not months
Three steps to go from zero to a fully operational support agent for your customers.
Connect Slack
OAuth into your workspace and select which customer channels to monitor. Adela starts listening for issue signals immediately.
Upload documentation
Drop in your product docs — markdown, PDFs, or URLs. Adela indexes everything for instant, grounded Q&A.
Invite customers
Generate an invite link for each customer account. They get a self-serve portal; your team gets structured escalations.
Open Escalations
Webhook delivery failures after config update
Meridian Health · Configuration Error
SSO integration returning 403 on token refresh
Vertex Labs · Integration Failure
Custom eval pipeline timing out on large datasets
Basis AI · Performance Issue
Ready to amplify your FDE team?
We're working with a small group of design partners. If your team manages 5+ customer accounts, let's talk.
Request Early Access